COZZY LIFESTYLE™ Shipping Policy

Last Updated: 9 July 2026

Thank you for shopping with COZZY LIFESTYLE™. We are committed to delivering your order as quickly and safely as possible.

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. Shipping Provider

We currently ship orders within South Africa using Aramex Store to Door.

Once your order has been dispatched, it will be handled by our courier partner in accordance with their delivery procedures.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, holidays, or periods of high demand, processing times may be longer.

3. Estimated Delivery Time

Once dispatched, delivery typically takes 8–11 business days.

Please note that this is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery times may vary depending on your location and circumstances beyond our reasonable control.

4. Delivery Delays

While we work closely with our courier partner to ensure timely delivery, delays may occasionally occur.

COZZY LIFESTYLE™ is not responsible for delays caused by third parties or events beyond our reasonable control, including but not limited to:

• Courier operational delays
• Severe weather conditions
• Public holidays
• Strikes or industrial action
• Natural disasters
• Government restrictions
• Incorrect delivery information supplied by the customer
• Remote or high-risk delivery locations

Where a delay occurs, we will make reasonable efforts to assist you in tracking your parcel and communicating with the courier.

Nothing in this policy limits any rights you may have under the Consumer Protection Act.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email or SMS.

Customers are responsible for monitoring the progress of their shipment using the provided tracking information.

6. Delivery Address

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.

COZZY LIFESTYLE™ will not be responsible for failed deliveries, delays, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

Should a parcel be returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the parcel is re-dispatched.

7. Failed Deliveries

If delivery cannot be completed because:

• No one is available to receive the parcel;
• The delivery address is incorrect;
• The courier cannot access the delivery location; or
• The customer fails to respond to the courier's delivery attempts,

the customer may be responsible for any additional shipping costs required to resend the order.

8. Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date.

We may request photographs of the packaging and contents to assist with an investigation.

Each claim will be assessed on a case-by-case basis in cooperation with the courier.

9. Risk and Ownership

Ownership of the products passes to you once full payment has been received.

Risk in the products passes to you upon delivery to the address provided during checkout or when the parcel is accepted by you or a person authorized to receive it on your behalf.

10. Shipping Fees

Shipping fees are displayed during checkout before payment is completed.

Shipping charges are generally non-refundable unless required by law or where the return results from our error.